When you purchase a laptop you expect it to work perfectly, at least for an year or should i say for 6 months or may be atleast 1 month.That is exactly what's not happening and cherry on the top is that as per Lenovo the only solution is to get your windows re-re installed till the warranty period is over and then its not even their head ache.
This is to report the utter negligence of Lenovo service support. I recently purchased a laptop from their renowned store and it wasn't even a week when the laptop started having issues.It is extremely slow plus screen becomes unresponsive for more than an hour and mind this all this was happening when my laptop was brand new . After all this, I went to their service center and they reinstalled my windows and assured me the issue was addressed. Within 2 days same issues started happening again, and this time the laptop even stayed hang for more than 3 hours. Again i went to the service center asking for a permanent solution but this time not only they were rude but also claimed that reinstalling my windows is the only option since there were no issues in the hardware. And not even a day has passed my laptop started displaying issues and this time it hangs up with a freezed cursor and the screen going blank for hours. Then i called lenovo's customer services and registered a complaint and the solution they suggested was to get my windows re installed again.
I even went to the lenovo store and service centers asking for a replacement for my laptop but in the name of their so called 'replacement policy', they denied. I even asked to show me their complete policy, but everyone seems to be to busy to mail it and there's no hard copy present at their stores or even service centers.
Please tell me how do you expect a laptop to work for 3 more years ( which btw they cover in extended warranty) if its having issues after a week of purchase.
Or as a consumer it is my responsibility to first pay them money for the laptop and then further spend my time and money again and again every week to get it fixed for the problem which has been inbuilt by Lenovo, and which is absolutely not my fault, because you know as per their bullshit policies, i have purchased the laptop and they don't give a replacement for laptops after seven days and that to only if their is some issue accept issue in os, battery, ram, or any hardware. (seriously! Are there any issues left )
A friend of mine suggest me Lenovo as their service support " USED " to be good. But after such an experience i would really suggest that every person who's going to buy a Laptop, don't buy a Lenovo. Because if by any chance it has an issue then you are stuck in this vicious cycle of re-re-installing your windows.
I NEED A PERMANENT SOLUTION ASAP.Otherwise i have to resort to other ways. Lenovo is a big name and such type of non cooperation is something which we don't look forward to as your customer.
PS. I have already filled complaint in consumer Court.
No comments:
Post a Comment